DECLARATION ON DATA PROTECTION
Macrogate Robotics AG and your personal data
As an international provider of robotics technology and related services and products, Macrogate Robotics AG is committed to using state-of-the-art technologies to protect the personal data of our customers and visitors to our websites as effectively as possible.
What is personal data?
Personal data is data that can be used to identify you personally, such as your name, address, e-mail address, telephone number, etc.
When you visit the website, further data is added for technical reasons, such as your IP address, Internet access provider, etc.
Data is not personal if it does not relate to a specific person.
Statistical data that is collected, for example, when you visit the web shop and that cannot be directly linked to your person is therefore not personal data. (e.g. statistics on which pages on the Macrogate Robotics AG website are particularly popular or how many users visit certain pages).
What data does Macrogate Robotics AG process?
Macrogate Robotics AG collects and processes master data and metadata as well as other personal data provided by you in the context of the contractual relationship and by third parties in the context of verifying the identity, business capacity and creditworthiness of the customer.
Master data:
Master data refers to your personal data that you provide to Macrogate Robotics AG, especially when concluding a contract. In the case of companies, master data also includes the company name, address and company register number.
Macrogate Robotics AG shall delete the master data relating to the customer no later than seven years after all claims arising from the contractual relationship have been settled.
Metadata (formerly traffic data)
Metadata, formerly known as traffic data, refers to all data that is processed to forward a message to a communications network or to bill for this process. This includes, for example, active and passive subscriber numbers, device, charge code, total number of minutes to be charged for the billing period; type, date, time and duration of a connection or other use; amount of data transmitted; routing paths; the protocol used; the network from which the message originates or to which it is sent; format of the message.
Telephony and data service
Master data and traffic data are processed to fulfil the contractual obligation of data services in order to establish, control and bill telecommunications connections.
Operational purposes
Macrogate Robotics AG processes metadata only to the extent that personal data is absolutely necessary for operational purposes (in particular troubleshooting in the event of problems establishing a connection, network requirements analyses, performance analyses, further development and planning of network expansion, optimisation of offers and analysis and prevention of fraudulent activities to the detriment of Macrogate Robotics AG). Metadata stored for these purposes will be deleted or anonymised after 6 months at the latest.
In order to ensure communication, Macrogate Robotics AG works with various service providers and partners (e.g. termination partners) who also have access to the technical systems and data for troubleshooting purposes.
Transfer of personal data to third parties
Your data will be used exclusively for the provision of our service and will of course not be passed on to third parties without your explicit consent. Under no circumstances will your data be sold or commercialised. An exception to this is the forwarding of data to authorities if there is a legal obligation to do so. Our employees and partners who could gain knowledge of your personal data through maintenance and services are contractually obliged to maintain confidentiality.
You have these rights
- If the stored data is incorrect, you can contact us at any time by telephone or e-mail for correction.
- You have the right to receive information free of charge at any time about the personal data stored about you, its origin and recipients and the purpose of the data processing.
- You also have the right to have your data deleted.
- Should there ever be cause for complaint about the processing of your data, you can also contact the data protection authority at any time.
Further information
Your trust is important to us. That is why we are always available to answer any questions you may have regarding the processing of your personal data. If you have any questions that are not answered by this data protection declaration or if you would like more detailed information on a specific point, please contact us:
Macrogate Robotics AG
"Macrogate Robotics AG - Data protection"
Seestrasse 111
9326 Horn
Tel: +41 58 059 46 90
Mail: office@macrogate.eu
Data processing in connection with the contract
Processing your order on Macrogate Robotics AG.
We collect the following personal data to process your order:
- Company name
- First name and surname,
- Address,
- E-mail address,
- Telephone number,
We need this to confirm your order by e-mail, to deliver the ordered goods, to issue the invoice and the contract document for the respective tariff. If your delivery address differs from your billing address, the delivery address will also be saved.
The goods you order are delivered by parcel services. The parcel service receives your order data such as name and address for the delivery of the goods.
The data stored by the parcel services will be deleted after the statutory limitation period has expired.
Conclusion of a contract with a partner of Macrogate Robotics AG
If you conclude the contract with a sales partner of Macrogate Robotics AG, the following personal data will be transmitted for billing purposes between Macrogate Robotics AG and this partner: Name, address, telephone number and tariff.
Establishing your identity
When concluding contracts with private customers, Macrogate Robotics AG verifies your identity to protect itself against fraud. For this purpose, your photo ID will be checked for accuracy. If it turns out that the photo ID is forged, the contract will not be concluded. In this case, the scanned photo ID will be deleted after six months.
The copy of the photo ID is stored for the duration of your contract and is automatically deleted after the contract is cancelled.
Credit assessment
Macrogate Robotics AG can check your creditworthiness in order to protect itself against misuse. For this purpose, your master data will be forwarded to officially authorised credit protection associations, credit institutions and traders who are authorised to do so in accordance with § 152 GewO (e.g. KSV) and compared. The recommendation regarding solvency and willingness to pay is calculated on the basis of the statistical probability of the following parameters: qualified payment defaults (debt collection entries, insolvency, etc.), age and place of residence.
Offsetting
Corporate and legal obligations
For accounting, business and legal reasons, master data and metadata of customers and suppliers of Macrogate Robotics AG are processed, analysed and stored. All tax-relevant records are stored accordingly for seven years.
Accounting
You can decide whether you would like to receive invoices by e-mail or by post. When you activate e-billing, an e-mail will be sent to the e-mail address you have specified for this purpose, which you verify by clicking on the confirmation link.
Master data and metadata are used for invoicing. You will find the master data and product data directly on the invoice. The metadata is required to calculate your invoice.
Payment of the invoice
To settle the invoice, the payment method you have specified (SEPA direct debit) will be used for automatic payment collection.
Macrogate Robotics AG works together with banks to collect payments. Data is transmitted in encrypted form.
You can revoke your consent to the collection at any time, without giving reasons, with effect for the future by telephone or by e-mail to "Macrogate Robotics AG - Data Protection".
If you transfer the outstanding invoice amount to Macrogate Robotics AG yourself (whether by telebanking or payment slip at the bank), the payment is automatically allocated to your customer account at Macrogate Robotics AG using your master data, which Macrogate Robotics AG receives from the banks.
Reminders
Your master data and details of the invoices due will be used by Macrogate Robotics AG for the initiation of appropriate reminder steps in the event of late payment or non-payment of the outstanding balance on your part - in order to fulfil your contractual obligations.
Debt collection
In the event of late payment or non-payment of the outstanding balance, your customer data (name, address, e-mail address provided and confirmed, date of birth, gender, occupation, telephone number, contract copy and, if required, a copy of your ID) and details of the arrears in question (invoices, account statement) will be sent to a debt collection agency or to lawyers to collect the debt. This data will be deleted by the debt collection agencies seven years after the debt collection process has been completed.
Your customer data (name, address, etc.) as well as creditworthiness data will be transmitted to officially authorised credit agencies (e.g. KSV) for the purpose of creditor protection only with your express consent in the event of default of payment. You can revoke the transmission of the data with effect for the future, without giving reasons, at any time by telephone or e-mail to "Macrogate Robotics AG - Data Protection".
Restriction of services
To protect against fraud and to protect you from large financial charges, metadata is processed to determine the current invoice amount. If an unusually high amount is reached, Macrogate Robotics AG may limit the scope of services and ask you to make an advance payment or provide security.
Objection/complaint processing
In cases of complaints and objections, Macrogate Robotics AG accesses the master, meta, payment and profile data and customer interactions stored in databases that are required to verify the complaint. If you dispute services from third-party providers, your call or customer number, the order numbers of the services and the internal processing number of Macrogate Robotics AG will be transmitted to the third-party provider concerned if necessary to clarify the matter, provided that express consent is given in the form provided for this purpose.
If you contact the conciliation body of the Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR), an interest group (e.g. Chamber of Labour or Association for Consumer Information) or a lawyer and an objection is lodged on your behalf, Macrogate Robotics AG will pass on your personal data mentioned above to the conciliation body or interest group or the lawyer required to clarify the objection case.
The personal data described above will not be deleted as long as the process is ongoing. Thereafter, the general retention and deletion periods apply.
Cancellation of the contract
If you terminate your contract, your personal master data and stored customer interactions will be deleted after 3.5 years, as you can assert your civil law claims within a period of three years. However, if the contract is cancelled by Macrogate Robotics AG due to default of payment, the retention period may be extended until all claims have been settled.
Extraordinary cancellation - processing of special cases
If there is an extraordinary reason for cancellation, for example due to guardianship or in the event of death, the necessary master data and metadata as well as notices and documents are transmitted to third parties such as notaries, lawyers, mass administrators or custodians if necessary.
Legal obligations
Assaults and emergencies
As a Macrogate Robotics AG customer, you have the option of contacting Macrogate Robotics AG if you are being harassed by a particular caller. In this case, you have the option of setting up a chargeable interception service for future calls to Macrogate Robotics AG, including suppressed calls. The caller will be identified by means of this interception.
Emergency calls
If an emergency call is made to an emergency call service (rescue, fire brigade, police, etc.), Macrogate Robotics AG is obliged to provide information about your master data and location data at the request of the emergency call service. You will be informed by Macrogate Robotics AG at the earliest after 30 hours about the time and type of data transmitted by the requesting network operator.
Monitoring according to §94 TKG
Macrogate Robotics AG is obliged to co-operate in the monitoring of messages and the provision of information about the data of a message transmission (including meta and location data, master data) to the extent required by law. The transmission of data to authorities is carried out via an encrypted system.
All data is stored at Macrogate Robotics AG for the duration of traceability.
Communication and information
Advertising for you
If you expressly agree that you would like to receive personalised advertising from Macrogate Robotics AG, your customer data such as e-mail address, telephone number or address will be used for this purpose.
If you are not a contractual customer of Macrogate Robotics AG (e.g. with a telephony and/or data tariff), the double opt-in procedure is used, in which we ensure that you have consented to receiving the advertising by confirming your e-mail address again.
You can withdraw your consent at any time without giving reasons.
Sending you important information about your contract
In some situations, Macrogate Robotics AG is legally obliged to inform you. This may be, for example, a change to your contract (e.g. an adjustment to the basic monthly fee or a change of tariff), the discontinuation or modification of a particular service or a delay in the delivery of ordered devices. In other cases, we would like to inform you of planned changes in good time to save you any inconvenience. For example, if planned maintenance work is being carried out on our network in certain areas.
In order to be able to inform you personally, your master data and additional information such as your current tariff, additional services used by you or devices purchased from Macrogate Robotics AG are processed.
This information will be sent to you, for example, by e-mail, telephone, post or on your monthly invoice. For postal delivery, Macrogate Robotics AG works together with postal or parcel services.
Profiling
Profiling means analysing the user behaviour of customers. Macrogate Robotics AG does not use profiling!
All data is stored at Macrogate Robotics AG for the duration of traceability.
Macrogate Robotics AG Business Customers
Invitations to customer events
Macrogate Robotics AG organises events on various topics for its business customers and thus also offers a platform for networking. The events are planned and organised with various partner agencies of Macrogate Robotics AG. Master data is processed for the invitation and the guest list and transmitted to the partner agencies if necessary.
In order to optimise the planning of future events, acceptances and cancellations of invited persons are evaluated after each event. This information is deleted no later than 36 months after the end of the contract.
If you do not wish to be invited to Macrogate Robotics AG events, you can object at any time by telephone or e-mail to "Macrogate Robotics AG - Data Protection".
Customer service
Macrogate Robotics AG processes the master and traffic data stored in the systems as well as customer interactions that are necessary to answer the enquiry or solve the existing problem in order to process your enquiries and objections, for example regarding the invoice, customer-related products and services or technical problems. Such an enquiry may concern, for example, changing address or bank details, requesting individual call records, setting blocks or activating/deactivating services. In order to identify you as a customer, your customer password is requested first.
An entry is left in our support system for every customer contact.
With your consent, Macrogate Robotics AG employees can also access your Macrogate Robotics AG Admin Portal to make changes there in accordance with your instructions. Each access is stored in the Macrogate Robotics AG support system.
Macrogate Robotics AG Customer Portal
The Macrogate Robotics AG Admin Portal is a customer account with password-protected access. You can view your invoice and other information and change your password.
You undertake to treat your personal access data confidentially and not to make it accessible to unauthorised third parties. Macrogate Robotics AG accepts no liability for misused passwords, unless Macrogate Robotics AG is responsible for the misuse.
The Macrogate Robotics AG customer portal is automatically deleted 6 weeks after termination of the contract.
Calls to Macrogate Robotics AG
When you call Macrogate Robotics AG, the following information is processed by the telephone system so that you are always connected to the right contact person:
- The number you are calling with
- Date and time of the call
Written communication with Macrogate Robotics AG
You can contact Macrogate Robotics AG in writing by e-mail, fax or letter.
Complaint
If you hand over end devices to Macrogate Robotics AG for repair, your master and device data will be documented in a separate support system so that the repair status can be read out.
If you agree that the end device may be passed on to a repair partner in the event of a repair, the partner will contact you directly in the event of an enquiry. In this case, your telephone number or e-mail address will also be transmitted to the partner. This consent can be revoked at any time, without giving reasons, with effect for the future.
Your complaints are logged in the Macrogate Robotics AG support system. In order for Macrogate Robotics AG to be able to decide from the customer advisory service whether your end device is still under guarantee or warranty and therefore whether the product can be repaired or exchanged, the relevant stored information about your contract is checked in the support system.
Business enquiries
Interested parties Business customers
If you contact Macrogate Robotics AG as a prospective business customer via e-mail, telephone or other means, your company master data will be processed for the purpose of establishing contact and submitting an offer. The stored data will be deleted if no contract is concluded within 3 months and you have not consented to a longer storage of your master data. You can revoke your consent with effect for the future at any time and without giving reasons.
This website uses Google services such as Google Analytics, AdWords, DoubleClick, AdSense, Youtube, Google aps and embeds Google content. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
By using Google services within the websites of Macrogate Robotics AG, a direct connection may be established between your browser and the Google server when a page is loaded via the plugin used for this purpose. Through this connection, browser-specific data can be transmitted and cookies can be stored by Google, which can, among other things, identify the user's browser. We would like to point out that Macrogate Robotics AG, as the operator of the website, has no knowledge of the full content of the transmitted data or its use by Google. The integration of the plugins is not always visible to the user. You can find Google's privacy policy here: https://www.google.com/intl/de/policies/privacy/
Google Analytics.
Macrogate Robotics AG uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link https://tools.google.com/dlpage/gaoptout?hl=de download and install the available browser plugin.
You can use the browser add-on to deactivate Google Analytics JavaScript (ga.js, analytics.js, dc.js) to prevent Google Analytics from using your data. To do this, download the add-on (<ahref=“javascript:gaOptout()“>Deactivate Google Analytics</a>) to deactivate Google Analytics and install it. Please note that the add-on only works if it is loaded and executed correctly in your browser. Third-party cookies must be activated for Internet Explorer.
The cookies for Google Analytics are deleted after two years. You can find more information on terms of use and data protection at https://marketingplatform.google.com/about/analytics/terms/de/ or underhttps://www.google.de/intl/de/policies/
We would like to point out that on this website Google Analytics has been extended by the code "anonymizeIp" in order to ensure anonymised collection of IP addresses (so-called IP masking).
Macrogate Robotics AG also uses Google Analytics for statistical analyses of the use of Macrogate Robotics AG's online products. For this purpose, Macrogate Robotics AG sends its own ID to Google as indirectly personal data in order to be able to create an evaluation itself within the framework of Google Analytics, but always exclusively using anonymised and aggregated data.
Google Optimise 360.
Macrogate Robotics AG uses Google Optimize 360, a tool that analyses how different content affects visitors to the website. A cookie is set so that a particular visitor always sees the same content.
AdWords.
Macrogate Robotics AG uses "Google Remarketing" to show you advertisements on other platforms that match your click behaviour on this website. If you click on a specific topic on this website, Google stores the fact that you have shown an interest in this topic and can then show you adverts relating to this topic on various platforms that you visit and that display Google adverts ("Adwords"). This advertising may concern offers from Macrogate Robotics AG, but also offers from third-party providers.
Google stores a cookie on your computer for this purpose, via which your user interests can be assigned to your computer (for details on cookies, see "Google Analytics"). Your interests are recorded anonymously and are not associated with your personal data. You can view the data that Google has collected about your surfing behaviour at any time at https://www.google.com/ads/preferences/ edit. It is also possible to deactivate the use of cookies by Google at this address.
If you have consented to Google linking your web and app browsing history to your Google account and using information you view on the web from your Google account to personalise ads, Google will link this data to Google Analytics data to create and define target groups for cross-device remarketing. Google Analytics collects special IDs to support this function. You can change your settings under "My account" at Google.
DoubleClick Remarketing Pixel.
Macrogate Robotics AG uses DoubleClick Remarketing Pixel. This uses the DoubleClick cookie ID of the browser to check which DoubleClick adverts have already been provided in this browser. This prevents adverts that you have already seen from being delivered. Cookie IDs can also be used to record conversions in DoubleClick that are related to ad requests. This is the case, for example, when a user sees a DoubleClick advert and later visits the advertiser's website in the same browser and makes a purchase there.
DoubleClick cookies do not contain any personal data. With your authorisation, the information linked to the DoubleClick cookie can be added to your Google account, and you can deactivate DoubleClick cookies by accessing the deactivation page of the NAI (Network Advertising Initiative) at the following link: https://optout.networkadvertising.org/#!/.
Google AdSense
Macrogate Robotics AG uses Google AdSense. This service can be used to integrate adverts on websites. Google AdSense uses so-called cookies for this purpose, with which Google can analyse your use of our website on your computer. Google AdSense also uses so-called web beacons. These are invisible graphics. This enables Google to analyse information such as clicks or traffic on Macrogate Robotics AG websites.
The aforementioned information, your IP address and the delivery of advertising formats are transmitted to the Google servers in the USA and stored by them. Google may pass all this information on to third parties if this is required by law or in the event that third parties are commissioned by Google to carry out this data processing. Under no circumstances, however, will Google link your IP address with other Google data.
You can prevent the storage of cookies in your browser settings.
YouTube plugins.
Macrogate Robotics AG uses plugins from YouTube, owned by Google Inc. As soon as you visit pages of the website equipped with a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is informed which specific page of the Macrogate Robotics AG website you have visited. If you are logged into your YouTube account above, you would enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this possibility of assignment if you log out of your account beforehand. Further information on the collection and use of your data by YouTube can be found in the privacy policy at www.youtube.com.
Google Maps.
Macrogate Robotics AG uses the product Google Maps from Google Inc. When using this product, information about your use of the website (including your IP address) may be transmitted to a Google server in the USA and stored there.
The terms of use of Google Maps can be found under "Terms of use of Google Maps" Austrian Web Analytics (ÖWA).
Macrogate Robotics AG uses Austrian web analytics. For this purpose, anonymous measurement values such as cookies as well as encrypted and shortened IP addresses are collected and also stored there. This information is used to analyse the use of the website by the user, to compile reports on website activity and to provide other services related to website activity and internet usage. At no time are individual users identified. No adverts are delivered via the system.
You can block and delete these cookies using your browser settings.
This data is not merged with other data sources. In addition, the data is deleted after a statistical analysis by the application server after a maximum of 90 days.
Use of external links
The website may contain links to third-party websites that are not affiliated with Macrogate Robotics AG. Once you have clicked on such a link, we have no control over the collection, storage or processing of any personal data that may be transmitted after clicking on the link (e.g. the IP address or the URL of the website with the link), as we naturally have no control over the behaviour of these third parties.
Consequently, Macrogate Robotics AG accepts no responsibility for the processing of personal data by third parties.
Macrogate Robotics AG and licence rights, trademarks and copyrights Macrogate Robotics AG protects its own licence rights, trademarks and copyrights, registered trademarks, patents and property and the licence rights, trademarks and copyrights, registered trademarks, patents and property of its customers, suppliers, partners and - where applicable - of unknown third parties.
Macrogate Robotics AG reserves the right to also use personal data to represent and assert the above-mentioned rights if they are infringed or if there is a reasonable suspicion of an infringement, which means that these rights or this property of Macrogate Robotics AG or of its customers, suppliers, partners and - if applicable - of unknown third parties are actually infringed.
Validity of this privacy policy
This privacy policy comes into force on the date of its publication on the websites of Macrogate Robotics AG. All previous versions of this data protection declaration lose their validity at the time of publication of a new version.
The latest version of this privacy policy is always available on the homepage of this website. If this privacy statement is amended, you will find these amendments on this website. So that we can provide you with an ongoing overview of what personal data we collect and how we use it, we also keep previous versions of this privacy policy available here, stating their dates and version number. We will also notify you of any changes in good time so that you have the opportunity to renew your consent to the storage and use of your personal information.
Date: 30.04.2024
VERSION 1.0
